FAQs

 

1. How can I contact you?

You can reach us via email at glow.2025.aura@gmail.com. We aim to respond to all inquiries within 24 hours.

2. What is your return policy?

We have a 30-day return policy. You may return unopened or sealed products within this timeframe for a refund. Please contact us to initiate the return process.

3. How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 10 business days.

4. Are there any items that cannot be returned?

Yes, certain items such as opened personal care goods and sale items are non-returnable. Please refer to our return policy for more details.

5. How long does shipping take?

After processing your order, which takes 1–3 business days, delivery typically ranges from 7 to 15 business days for most destinations, depending on your location.

6. Do you ship internationally?

Yes, we proudly ship worldwide. However, customs duties or import taxes imposed by your country are not included in our prices and are the responsibility of the customer.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking link to monitor your package's journey.

8. What should I do if my order is delayed?

If you experience any delays, please contact us at glow.2025.aura@gmail.com for assistance. We are here to help resolve any issues.

9. What if I receive a damaged or incorrect item?

Please inspect your order upon receipt. If you find any defects or receive the wrong item, contact us immediately so we can address the issue appropriately.

10. Can I change my shipping address after placing an order?

We recommend ensuring all shipping details are correct at checkout. If you need to change your address, please contact us as soon as possible. We cannot guarantee changes after the order has been processed.